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Kindness in business

I've been thinking a lot about kindness lately. And how a small, kind gesture can make such a mammoth difference to someone's life. I really don't understand why kindness isn't valued more, especially from a business perspective. Don't businesses and their...

Sharing your story

People often tell me that my life is an open book. It's not, but I can see why they might say that. I'm fairly unfiltered with what I talk about publicly, but at the same time, I definitely have limits. While I'm really happy to share stories of my personal...

KonMari your negativity and learn to let go

Marie Kondo is the woman many people are talking about right now, as she teaches us how to declutter and get rid of our material possessions that aren't sparking joy. However before we move on to our cluttered homes, a lot of us need to look at our emotions and the...

An easy way to improve customer experience

Over the last week or two, I've had far too many frustrating moments with businesses that provide me with regular services. These have significantly diminished my experience of them, to the point of wondering if it's worth the hassle of changing providers. And in two...

7 reasons CEOs and other leaders need a digital presence

CEOs and leaders who don't have a digital and/or social media presence are missing out on so many opportunities for themselves and for their organisations. In my last blog post, I mentioned that research shows CEOs with a social media presence are seen as more...

A unique way of showing value to members

I have been speaking at conferences and events for over 30 years. The first time I was asked to speak publicly, on a stage, with a microphone, was in February 1988 when I was a Rotary Exchange Student in Canada. My highly introverted-self was more than slightly...

Are you a social CEO? Why CEOs need a strong digital presence

CEOs and leaders with an active digital presence have greater influence than those without. They are seen as being more connected, more confident and more curious. Why is this important? Well, a few reasons. The biggest of which is that it will help you solve a few of...

Simple ways to engage with your clients using social media

Those of you who know me know that I'm really passionate about helping organisations better communicate and engage with their customers, their clients and their members. When I talk about engagement, I mean starting conversations that have some meaning. Whether it’s...

Staying healthy while travelling for work

I've been quiet on the blog recently because I'm in the middle of a fairly hectic travel schedule - 24 nights away in July and August, and only two weeks with no flights in July, August, September. It all seemed like a good idea at the time... I'm determined to stay...

Marketing is everyone’s job

I have quite a bit of [mostly] work-related travel over the next few months. One of the things I most like to do when in a different city is meet up with people in my network. Especially people I'm connected with via all the social channels, but haven't yet had a...

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