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Ten years on Twitter

It's been ten years, 163,346 tweets and 10,341 followers since I joined Twitter. Happy twitter-versary to me! For those of you who still don't "get" Twitter, you are missing out. Twitter isn't about what we ate for breakfast (although there are A LOT of food tweets!)....

Be more human – and when live video goes wrong!

We hear a lot that we need to be more human. This was certainly a theme at Social Media Marketing World when I attended in San Diego last month. Why is being human so important? Well mainly because people do business with people they know, like and trust, and a great...

Connected at work

People do business with people they know, like and trust. And yet, too many leaders forget the most important people they are doing business with are those who make up their workforce. They forget they need to be connected at work. Research by EY, shared in a recent...

Kindness in business

I've been thinking a lot about kindness lately. And how a small, kind gesture can make such a mammoth difference to someone's life. I really don't understand why kindness isn't valued more, especially from a business perspective. Don't businesses and their...

Sharing your story

People often tell me that my life is an open book. It's not, but I can see why they might say that. I'm fairly unfiltered with what I talk about publicly, but at the same time, I definitely have limits. While I'm really happy to share stories of my personal...

KonMari your negativity and learn to let go

Marie Kondo is the woman many people are talking about right now, as she teaches us how to declutter and get rid of our material possessions that aren't sparking joy. However before we move on to our cluttered homes, a lot of us need to look at our emotions and the...

An easy way to improve customer experience

Over the last week or two, I've had far too many frustrating moments with businesses that provide me with regular services. These have significantly diminished my experience of them, to the point of wondering if it's worth the hassle of changing providers. And in two...

7 reasons CEOs and other leaders need a digital presence

CEOs and leaders who don't have a digital and/or social media presence are missing out on so many opportunities for themselves and for their organisations. In my last blog post, I mentioned that research shows CEOs with a social media presence are seen as more...

A unique way of showing value to members

I have been speaking at conferences and events for over 30 years. The first time I was asked to speak publicly, on a stage, with a microphone, was in February 1988 when I was a Rotary Exchange Student in Canada. My highly introverted-self was more than slightly...

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