HELLO!!!
If you don’t know me, then welcome.
Professionally, I am a communication and engagement expert, speaker, author, facilitator, trainer and mentor.
At Killcare – on a VERY chilly winter’s day! #ineededabeanie
Personally, I live in Brisbane with my husband Shaun and five crazy chickens. My favourite things to do are cooking, reading, exploring new places, the occasional Netflix binge and hanging out with people I love. My two favourite places to hang out are Killcare (on the NSW Central Coast) and my back deck, ideally with Shaun, friends, good music, a cheese platter and a G&T.
My first post-uni job was as a tour guide at Old Parliament House in Canberra in the mid-90s. Since then I have worked in almost every city in Australia, as well as in Canada and New Zealand, as an employee, consultant, speaker, trainer or facilitator. Yes, I love my job!
Over the past 20-ish years, I have found that one of the biggest challenges organisations face is how to communicate and engage effectively so they attract, engage and retain other humans – whether they be staff, customers, members, sponsors, Board members or others. This is where I come in – I can help you communicate and engage more effectively and authentically so that people will want to work with you.
These days I mostly work with for-purpose organisations, with the occasional for-profit thrown in for some variety. 🙂 I especially love working with CEOs, Boards and other leaders in associations, research centres, charities and universities.
People do business with people they know, like and trust. What does this mean? Well, for me, it means I chose to work with people who share my values of integrity, curiosity, kindness, fun and, of course, health. If you share my love of food and travel, well, that’s a bonus! I’m quite particular about who I choose to work with, but because of this, I develop close relationships with my clients, which allows us to do great work together.
I have a few letters after my name (but I don’t usually flash them around), as I’ve spent a lot of time learning more about things I’m fascinated with. My formal academic qualifications are a Bachelor of Arts (Tourism), Master of Business (Marketing), and a Master of Public Health. My governance experience includes sitting on Management Committees and Boards for War Child Australia, the International Association of Business Communicators (Qld) and The Queensland Choir, as well as leadership roles in the corporate and government sectors.
If you want to know more, I’d love to hear from you.
You’re welcome to call or text me on +61 0404 600 889 or email mel@melkettle.com.
My book, The Social Association – 5 key skills not-for-profits need to increase member engagement, generate ROI and create a thriving online community, is now available for order.
Don’t miss out, order now.
Shipping NOW!
Mel Kettle is Australasia’s foremost specialist in social media for associations. With more than 20 years’ experience in this field, she brings a wealth of practical insights and advice. Her programs and guidance will enable your association to begin building a powerful online community that will assist you to better achieve your organisational goals.
Belinda Moore
How I can help you!
Strategy
Together we develop your communication and engagement strategy.
Social media
Practical social media advice to engage with your customers
Coaching
Short or long term coaching to improve performance and skills
Who I have worked with
Mel’s starting point of sincere interest in strategically building our social media presence was very rare indeed! Mel proved to be the perfect choice. She not only did her homework to make sure she understood our context, what we wanted and what would work for us, she also brought to the table very simple suggestions that actually work.
Fiona ForrestRead my latest blog posts
7 ways to use digital and social media to increase workforce engagement
One of the biggest challenges CEOs and other business leaders tell me is that their workforce is not as engaged as they would like them to be. Research by Gallup suggests a staggering 87% of employees are not engaged at work. Why is this important? Well, mainly...
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What having melanoma has taught me – 9 lessons for business and life
This week marks five years since my unexpected hospital visit to have an aggressive melanoma cut out of the top of my left thigh. You can read about it here and here. The short version is I noticed a large freckle, that had been there since I was 15 (hello blistery...
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An easy way to improve customer experience
Over the last week or two, I've had far too many frustrating moments with businesses that provide me with regular services. These have significantly diminished my experience of them, to the point of wondering if it's worth the hassle of changing providers. And in two...
read moreOur research centre has benefitted enormously from Mel’s ability to deliver solutions for a diverse set of challenges – communications and media, event coordination and committee secretariat. We have engaged Mel Kettle as a consultant for over ten years. She has done an excellent job managing a number of projects for us, and has consistently delivered high quality work within tight timeframes. Mel’s professionalism, work ethic and enthusiasm make her a pleasure to work with.
Dr Keith HampsonWe really appreciated the Social Media Workshop that Mel delivered, particularly with its focus on using twitter for researchers and academics. The session gave us a great background on the role social media, is playing within universities, and by researchers and students to promote research and connect with others working in similar fields.
Clare MurrayMy other interests
