CEOs and leaders with an active digital presence have greater influence than those without. They are seen as being more connected, more confident and more curious.

I have quite a bit of [mostly] work-related travel over the next few months. One of the things I most like to do when in a different city is meet up with people in my network. Especially people I’m connected with via all the social channels, but haven’t yet had a chance to meet.

My husband came home from work on the Easter Monday public holiday with a bigger than usual smile on his face. He couldn’t wait to show me the thank you gift he had been given by his manager.

Yesterday I had the absolute pleasure of being in an audience listening to the impressive Gary Vaynerchuk – the man known to many as @GaryVee.

I’ve been thinking lately about my experiences as a customer.

“The single biggest problem in communication is the illusion it has taken place.” George Bernard Shaw

Last night I was one of the fortunate 120,000 to see Adele during the Brisbane leg of her world tour. I’ve been a fan of her music since I first heard her dulcet tones warbling over the wireless almost ten years ago.

My tenth anniversary since starting Mel Kettle Consulting almost slipped past unnoticed. Which seems sort of wrong given how few small businesses even celebrate one year.

Have a think about how you felt the last time someone said “thank you” to you when you did something for them.

I first wrote this post back in July 2011, for my old marketing blog. Given Lady Gaga’s stupendous performance at the Academy Awards earlier this week, I have been inspired to dig it out and repost, with an update or two.