Nov 7, 2018 | communication, Customer Service, Organisational culture
Over the last week or two, I’ve had far too many frustrating moments with businesses that provide me with regular services. These have significantly diminished my experience of them, to the point of wondering if it’s worth the hassle of changing providers....
Dec 2, 2015 | Marketing, Organisational culture
When did it become politically incorrect to wish people Merry Christmas? Last year I received many Christmas cards. Except many weren’t. They said “Season’s Greetings”. Or “Happy Holidays”. Often with an incorrectly placed...
Nov 2, 2015 | Consulting, Organisational culture
I’m just going to come out and say it. I absolutely LOVE working from home. However it is definitely not for everyone. To start with, I’m an introvert. This means I draw my energy from myself. It doesn’t mean that I don’t like to talk, that I...
Sep 30, 2015 | Consulting, Customer Service, Organisational culture
I watched a fabulous TED talk by Margaret Heffernan a few weeks ago and I can’t stop thinking about it. “It’s time to forget the pecking order at work”, referenced chickens and corporate veggie gardens (making me love it instantly!), but more...
