Be more human – and when live video goes wrong!

We hear a lot that we need to be more human. This was certainly a theme at Social Media Marketing World when I attended in San Diego last month. Why is being human so important? Well mainly because people do business with people they know, like and trust, and a great...

Connected at work

People do business with people they know, like and trust. And yet, too many leaders forget the most important people they are doing business with are those who make up their workforce. They forget they need to be connected at work. Research by EY, shared in a recent...

Kindness in business

I’ve been thinking a lot about kindness lately. And how a small, kind gesture can make such a mammoth difference to someone’s life. I really don’t understand why kindness isn’t valued more, especially from a business perspective. Don’t...