Feb 25, 2020 | communication, Podcast
Kim Stockham and I first met about 14 years ago through our local chamber of commerce. We bonded over the challenges of working from home and staying sane! We also bonded over our shared love of travel. Today Kim is based in Singapore, heading up Corporate...
Apr 17, 2019 | communication, Social media, Twitter
It’s been ten years, 163,346 tweets and 10,341 followers since I joined Twitter. Happy twitter-versary to me! For those of you who still don’t “get” Twitter, you are missing out. Twitter isn’t about what we ate for breakfast (although...
Jan 4, 2019 | communication, leadership, Social media
One of the biggest challenges CEOs and other business leaders tell me is that their workforce is not as engaged as they would like them to be. Research by Gallup suggests a staggering 87% of employees are not engaged at work. Why is this important? Well, mainly...
Nov 7, 2018 | communication, Customer Service, Organisational culture
Over the last week or two, I’ve had far too many frustrating moments with businesses that provide me with regular services. These have significantly diminished my experience of them, to the point of wondering if it’s worth the hassle of changing providers....
Oct 31, 2018 | communication, leadership, Social media
CEOs and leaders who don’t have a digital and/or social media presence are missing out on so many opportunities for themselves and for their organisations. In my last blog post, I mentioned that research shows CEOs with a social media presence are seen as more...
Jun 4, 2018 | associations, communication, member benefits, Social media
So often in associations, there is a gap between the association’s value offering and what members’ believe this value to be. The best way to bridge this gap is with a clearly thought out communication strategy that includes regular highlights and case...
